Shipping & Returns
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to info@fivevinescellars.com to arrange for the return of corked or flawed product.
Once the wine is received we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed you will receive a full refund, including shipping and handling charges. Please email info@fivevinescellars.com or contact us at (236) 422-2556 for return instructions.
A 20% restocking fee will be applied to all cancelled orders.
ORDER ARRIVAL
For major metropolitan areas orders we ship via ATS Healthcare.
ATS healthcare orders can be tracked at http://www.atshealthcare.ca/ShipTracking-en.aspx
| Province | Estimated Transit Time | Rates |
|---|---|---|
| Alberta | 2-3 Days |
1-23 Bottles: $30 >24 Bottles: Free |
| British Columbia | 2-3 Days |
1-23 Bottles: $25 >24 Bottles: Free |
| Saskatchewan | 3-7 Days |
1-23 Bottles: $30 >24 Bottles: Free |
| Manitoba | 3-7 Days |
1-23 Bottles: $35 >24 Bottles: Free |
| New Brusnwick | 5-10 Days |
1-23 Bottles: $40 >24 Bottles: Free |
| Newfoundland | 5-10 Days |
1-23 Bottles: $40 >24 Bottles: Free |
| Nova Scotia | 5-10 Days |
1-23 Bottles: $40 >24 Bottles: Free |
| Ontario | 5-10 Days |
1-23 Bottles: $40 > 24 Bottles Free |
| Prince Edward Island | 5-10 Days |
1-23 Bottles: $40 >24 Bottles: Free |
| Quebec | 5-10 Days |
1-23 Bottles: $40 >24 Bottles: Free |
| Northern Territories | 7-14 Days |
1-23 Bottles: $60 >24 Bottles: $20 |
| Yukon | 7-14 Days |
1-23 Bottles: $60 >24 Bottles: $20 |
| Nunavut | 7-14 Days |
1-23 Bottles: $60 >24 Bottles: $20 |